Object
These General Terms and Conditions define the conditions under which the customer may make an online reservation, via the booking system accessible on the website https://www.boheme-marrakech.com, to benefit from the services offered by La Bohème Camp located in Agafay Mazari Ait Daoud, Agafay Commune, Marrakech.
Availability of services
Reservations for all services are subject to venue availability on specific dates. These availability may be subject to specific conditions.
Modifying a reservation
For any reservation made through the online booking system, modification is permitted without penalty up to 72 hours before the initial booking time and subject to availability.
Force Majeure
La bohème reserves the right to cancel a service in the event of force majeure (flood, fire, explosion, attack, collapse, natural disaster, administrative constraints etc…) or any other event beyond its control affecting the site or its surroundings, forcing it to stop its commercial activity, temporarily or permanently.
Bohemia is exempt from any liability in the partial or total execution of the contract resulting from an event of force majeure such as, for example, floods, inundations, fires, attacks or other disasters.
La bohème will not be held responsible for any direct or indirect damage resulting from a cancellation due to force majeure.
Selling price
Prices are listed in dirhams and include all taxes. They are subject to the VAT rates applicable in Morocco on the day of service.
Any new taxes or charges that may be created, or any changes to existing charges or taxes, would automatically result in a price adjustment.
It is the Client's responsibility to determine whether the price is acceptable before confirming the order. No price disputes will be considered subsequently.
Activity
The management of Camp La Bohème Agafay declines all responsibility in case of accident, injury or damage occurring during participation in the activities offered on the site (such as camel rides, buggy rides, quad bike rides, etc.), which are carried out under the exclusive responsibility of external service providers under contract with La Bohème.
Payment method
La bohème accepts interbank transfers, cash payments in dirhams or bank cards approved by the booking service or indicated at the reception of the venue.
Online payments are controlled by Centre Monétique Interbancaire N° 7, lot OLM, n° 2, Marrakech 40000
Jurisdiction allocation
Any dispute arising from the formation, interpretation or execution of the services or these conditions shall be subject to the exclusive jurisdiction of the Moroccan courts, notwithstanding multiple defendants or third-party claims.
Specific terms and conditions for online purchases
These specific terms and conditions detail the common conditions presented above and concern the following website: www.boheme-marrakech.com for which the Client wishes to make a reservation, the Client will signify his acceptance of these General Terms and Conditions of Sale.
The order will only be definitively registered after the final validation.
A screen displaying a summary of the reservation will be available.
To place an order on the websites, the Customer must complete a form, as instructed online, which must include their contact information. Required information is indicated on the websites.
The customer must keep the email confirming their reservation.
With this summary, he has proof of his order.
The system verifies that documents have been sent correctly, but not that they have been received. If documents are not received, it is the client's responsibility to inform the service provider.
Under no circumstances will La Bohème be held responsible if the Customer does not receive order confirmation due to an error on their part in entering their contact details.
Ability
To place an order, the Customer must be at least 18 years old, legally capable of entering into a contract and use these sites in accordance with these General Terms and Conditions.
The Client is financially responsible for the use of the sites both in his own name and on behalf of third parties, including minors, unless he can demonstrate fraudulent use not resulting from any fault or negligence on his part.
The Client also guarantees the truthfulness and accuracy of the information provided by himself or any other third party using his data on these sites.
Fraudulent use or use that violates these General Terms and Conditions of the booking service of these sites may result in the refusal by La Bohème, at any time, of access to the services offered on the Internet.
Cancellation of an individual reservation
Any cancellation of a reservation made through the online booking system is subject to conditions depending on the cancellation date: 7 days prior to arrival: 50% charge / between 6 and 4 days prior to arrival: 30% charge / 3 days prior to arrival: no refund except for a processing fee equivalent to 3% of the total amount paid by the customer. A credit note will be issued except in the case of death, in which case a full refund will be issued upon presentation of a death certificate.
After receiving the cancellation request, if confirmed, the refund will be sent by registered mail to the address below:
LA BOHÈME Establishment — Office #5, Atlas Center building — Premium 172 Abdelkrim Khattabi Avenue — Marrakech 40000 Morocco
By specifying the details of his reservation (name, date, time and number of covers).
Cancellation and modification by service providers
Bohemia is exempt from any liability in the partial or total execution of the contract resulting from a fortuitous event, the act of a third party or an event of force majeure such as, for example, total or partial strikes, lockouts, floods, fires, attacks or other disasters.